Privacy Policy

Resolve Insight acknowledges and respects the privacy of individuals. This policy explains how we deal with your personal information as you interact with us, as applicable in the relevant jurisdictions we operate in.

This Privacy Policy applies to Resolve Insight and its related companies (Resolve Insight, ‘we’, ‘our’ or ‘us’) and the personal data that we collect online through your use of our website, including any other websites operated by any member of Resolve Insight (“website”), email, application or offline through your interactions with us, i.e. completion of forms.

Resolve Insight regularly handles and transfers “personal data” (being information which is capable of identifying an individual) between Resolve Insight companies, including between Resolve Insight companies operating in other States, countries and under other brands. For this purpose we also ensure we meet the General Data Protection Regulations (GDPR), including how certain data is processed.

From time to time, we may change our policy on how we deal with personal data or the types of personal data which we hold.


The personal data that we collect will vary depending on the reason for collecting the data. In all cases, we will collect personal data about an individual that is relevant to our business relationship with them. This data may include, without limitation, the individual’s name, physical address, IP address, user information, e-mail address, telephone number, fax number, preferences, configurations.

In some cases, we may be required to collect certain types of personal data by law.

While you are not obligated to provide any personal data to us, if you do not provide us with personal data we may not be able to provide our products and services to you or process your request.


We usually collect personal data directly from the individual to whom it relates, including over the telephone, by correspondence (e.g., forms, letter, fax or email), electronically or in person. However, we may also collect personal data from third parties with whom we do business.

Our IT systems provide and store a variety of Sensitive Personal Information (SPI), such as information that can combine to identify an individual and which contains related “information” on the identification.

This includes information gathered on any business related device and software, website data: including cookies, history and favourites.


We use personal data to enable us to provide and improve our products and services, our use of, and methods of, communication, to undertake research and analysis, and for administrative, business-related and marketing purposes (including marketing by electronic means).

We also use personal data to protect our rights and interests, the rights and interests of other website users and any other person, and as necessary to enforce this Privacy Policy. In addition, we use personal data to comply with applicable legal or regulatory obligations, including in connection with requests from law enforcement or other governmental authorities.

We will take reasonable steps to ensure that you are aware of the purposes for which we handle that personal data, except where our collection or disclosure of the personal data is required by law.

Personal data should only be handled for purposes notified to you, any purpose that you consent to or as otherwise required by law.


We may transfer or disclose personal data to the following parties:

  • other companies in Resolve Insight and their employees, including companies operating in different countries;
  • external service providers, such as contractors, consultants or suppliers who assist us in providing our products and services (e.g., banking, mailhouse, recruitment, call centre and technology service provider) and those that act as data processors, auditors, taxation, and legal advisors;
  • regulatory bodies, government agencies and law enforcement bodies; and
  • other parties as permitted by law.

We may disclose, use, aggregate, anonymous, pseudonymised or de-identified information about users for marketing, advertising, research, compliance, or other purposes.


We take reasonable steps protect personal data from misuse, interference or loss and unauthorised access, modification and disclosure with appropriate safeguards and security measures and restrict access to those who have a legitimate business purpose and reason for accessing it. We store most data about you in computer systems and databases operated by either us or our external service providers. However, safeguards and security measures apply to personal data in both electronic and hard copy form we also ensure information is secured with limited access.

Personal data is only retained for as long as it is necessary for the identified purposes, to the extent necessary for purposes reasonably related to those identified purposes (for example, resolving disputes) or as required by law. Electronic data may be stored indefinitely.


Personal data should be accurate, complete and kept up to date. If you wish to request access to, correction of, an update to or erasure of your personal data, you can contact us using the contact details set out below. In most circumstances we will allow you access to your personal data (including where you wish to verify your personal data). However access may be refused where we are permitted or required by law to refuse access to such data. If we refuse your request to access your personal data, we will provide reasons for the refusal.

You may also contact us to object to our handling of your personal data on legitimate grounds relating to your situation. We request that you provide us with as much detail as you can about the particular personal data concerned in order to help us consider and, if appropriate, action your request.

In some countries, you may be entitled to request a copy of the personal data relating to you which we hold. If you wish to exercise this right, please contact us on the details set out below.

There is no fee for requesting that your personal data be corrected or for us to make corrections. We reserve the right to charge a fee (where permissible) to cover the reasonable costs incurred by us in processing your request to access your personal data, such as photocopying, administration and postage costs.


Where relevant to the jurisdiction, we will process all data in line with ‘data subjects’ rights in particular; your:

Right to be informed

This privacy policy fulfils our obligation to tell you about the ways in which we use your information.

Right of access

You have the right to ask us for a copy of any personal data that we hold about you. You can do this by sending a ‘subject access request’ to us for our consideration.

Right to object

You have the right to object to the continued use of your data for any purpose for which consent is identified as the lawful basis for processing i.e., you have the right to withdraw your consent at any time.

Right to restrict processing

This enables you to ask us to suspend the processing of personal information about you, for example if you want to establish its accuracy or the reason for processing it.

Right to rectification

Where we collect personal data from you, we want to provide a means for you to contact us should you need to update or correct that information. If any of the information that we hold about you in inaccurate, you can tell us and we will rectify it

Right to erasure (also known as the right to be forgotten)

You can request that personal data about you be deleted where there is no good reason for us continuing to process it and unless there is a legal or contractual obligation for us to hold onto the data.

Right to data portability

You have the right to get your personal data from us in a way that is accessible and machine-readable. You can also ask us to transfer your data to another organisation

Right to withdraw your consent

You can withdraw your consent for us to process your personal data (if we have relied on your consent) at any time by contacting us.

Right to prevent auto-decision making

We may introduce various technologies that may make an automated decision which uses your personal data to reach a specific decision. If we intend to use such automated decision making technologies, you will be informed and we will obtain your consent to such use and processing of your personal data.

To exercise your rights please contact our Group General Counsel below. We will consider all such requests and provide a response within a reasoanble period (and in any event within one month unless we tell you we are entitled to a longer preiod under applicable law). Please note however that certain personal information may be exempt from such request and in certain jurisdictions, for example information required to comply with Resolve Insights own legal obligations or to establish or defend claims.


If you have any enquiries regarding this Privacy Policy, wish to access or amend your personal data or wish to make a complaint in relation to how Resolve Inisght handled your personal data, you should contact the Group General Counsel at:

Att: Group General Counsel

Resolve Insight

G01, 737 Bourke Street,

Docklands VIC 3008

Resolve Insight is committed to monitoring this Policy and will update it as appropriate. The company reserves the right to amend this Notice at any time in accordance with revised procedures and changes in legislation. Where appropriate, especially where we make any material changes, we will notify you of those changes.